Microsoft Exam MB-230 Topic 2 Question 73 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 73
Topic #: 2

You are setting up knowledge management in Dynamics 365 Customer Service.

Management wants to view the statistics on which keywords are searched the most by agents when they use the knowledge base. You need to ensure that management can view the top search words. Which two steps should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

AEnable knowledge analytics.

BSelect Knowledge search analytics after adding the Additional features.

CAdd Knowledge Suggestion Section Control.

DEnable historical analytics.

EEnable knowledge article suggestions.

Show Suggested Answer

Suggested Answer: A, B

by Wilburn at Sep 12, 2024, 02:18 AM

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Anjelica

2 months ago

Yo, this is a no-brainer! A and D all the way. Gotta love those historical analytics. Management's gonna be like, 'Woah, where did all these keywords come from?'

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Chan

28 days ago

Definitely! Historical analytics will give them a good overview of the top search words.

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Rebbecca

29 days ago

Yeah, A and D are the way to go. Management will be impressed with those stats.

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Truman

1 months ago

D) Enable historical analytics.

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Raul

1 months ago

D) Enable historical analytics.

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Margot

1 months ago

A) Enable knowledge analytics.

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Herman

2 months ago

A) Enable knowledge analytics.

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Geoffrey

2 months ago

This is a tough one, but I'd go with A and B. Enabling the analytics and selecting the search analytics - that's the key to cracking this case.

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Darell

1 months ago

That's right, it's important to configure both steps for management to view the top search words.

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Loren

1 months ago

Don't forget to add the Additional features for Knowledge search analytics.

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Pamella

2 months ago

I agree, enabling knowledge analytics and selecting search analytics is crucial.

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Florinda

2 months ago

I think A and B are the way to go.

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Ryan

2 months ago

Enabling historical analytics could also provide valuable insights.

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Karol

3 months ago

Hmm, I reckon A and C are the ones you want. Gotta have that knowledge analytics and the suggestion section control. Management loves their data!

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Alpha

2 months ago

Definitely, management will be happy to have access to that data.

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Sophia

2 months ago

Yeah, you're right. Those are the steps we need to configure for management to view the top search words.

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Ruby

2 months ago

C) Add Knowledge Suggestion Section Control.

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Graciela

2 months ago

A) Enable knowledge analytics.

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Lon

3 months ago

We also need to select Knowledge search analytics after adding the Additional features.

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Elvera

3 months ago

B and E are the way to go. Can't forget about those knowledge article suggestions - that's where the real magic happens!

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Tommy

3 months ago

I agree, that would help management see the top search words.

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Iraida

3 months ago

A and D, of course! Gotta get that data analytics to track those keywords. Management will be thrilled to see the stats.

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Robt

2 months ago

D) Enable historical analytics.

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Celia

3 months ago

A) Enable knowledge analytics.

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Elly

3 months ago

I think we should enable knowledge analytics.

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