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You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using a session connector.
Does the solution meet the goal?
Elza
8 months agoMy
8 months agoFelix
7 months agoMargarita
8 months agoDeonna
8 months agoRicki
8 months agoVi
8 months agoVanda
8 months agoGlory
8 months agoCassi
8 months agoEladia
8 months ago