Microsoft Exam MB-230 Topic 6 Question 79 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 79
Topic #: 6

[All MB-230 Questions]

A company has a Customer Service deployment. The company plans to implement the following:

* Al suggestions for contacts in Teams.

* Training information about the capabilities of suggestions.

You need to identify the scenarios where the relevant contacts will be provided to users.

Solution: The users that are in the Teams channel.

Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

by Lashunda at Oct 18, 2024, 02:22 PM

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Mel

29 days ago

B) No, the solution doesn't meet the goal. The relevant contacts should include both internal and external stakeholders, not just the users in the Teams channel.

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Zack

14 days ago

A) Yes

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Selma

1 months ago

Haha, this question is a real head-scratcher. I bet the exam writers were feeling cheeky when they came up with this one!

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Jamika

1 months ago

I disagree. The solution may not be effective if the contacts provided are not actually relevant to the users' needs.

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Lauran

1 months ago

I agree, the solution seems a bit limited. What about contacts that are outside the Teams channel but still relevant to the customer service operations?

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Ricki

5 days ago

I agree, it's important to consider all relevant contacts for customer service.

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Earnestine

7 days ago

I think the solution should include contacts outside the Teams channel.

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Muriel

9 days ago

B) No

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Joye

14 days ago

A) Yes

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Eveline

2 months ago

I think the solution meets the goal because it provides relevant contacts to users in the Teams channel.

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Micheal

2 months ago

The solution seems reasonable, but I'm not sure it covers all the scenarios. Shouldn't the suggestions also include external contacts that are relevant to the customer service team?

upvoted 0 times