Microsoft Exam MB-600 Topic 5 Question 16 Discussion

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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You want to integrate Microsoft Teams with Dynamics 365 Customer Service.

You install both apps, but Teams is not working when in Dynamics 365 Customer Service.

You need to troubleshoot the situation.

Solution: Install Omnichannel for Customer Service in your Dynamics 365 Customer Service instance.

Does the solution meet the goal?