Microsoft Exam MB-910 Topic 11 Question 57 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 57
Topic #: 11

[All MB-910 Questions]

A company is using Dynamics 365 Customer Service for case management.

The company must use entitlements to enforce limitations on customer ticket creation.

You need to design the entitlement terms.

Which two metrics should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ANumber of hours

BNumber of cases

CInitial response time

DHours of service

Show Suggested Answer

Suggested Answer: A, B

by Otis at Sep 12, 2024, 11:00 PM

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Meaghan

2 months ago

Hey, why not just lock the whole system down and make the customers jump through hoops? That'll really show 'em who's boss!

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Kate

1 months ago

User 3

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Desirae

1 months ago

User 2

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Kenda

1 months ago

User 1

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Delsie

3 months ago

The number of hours and number of cases? Sounds like a good way to keep the bean-counters happy.

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Lashawn

2 months ago

C) Initial Lashawn time

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Lashawn

2 months ago

B) Number of cases

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Lashawn

2 months ago

A) Number of hours

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Alberto

3 months ago

I think we should also consider Initial response time as another metric. It's important for customer satisfaction.

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Vesta

3 months ago

I agree with you, Melvin. Number of cases is a good metric to track for entitlements.

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Melvin

3 months ago

I think we should use Number of cases as one of the metrics.

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Alise

3 months ago

Whoa there, calm down! We want to help the customers, not make them want to pull their hair out.

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Sharita

3 months ago

Number of cases and hours of service are the way to go. Gotta put those limits in place to keep things organized!

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Stephane

2 months ago

Agreed. It's important to have clear entitlement terms in place for efficient case management.

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Francisca

2 months ago

That makes sense. Setting limits on both cases and service hours will help manage customer ticket creation effectively.

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Gretchen

2 months ago

D) Hours of service

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Arlen

2 months ago

A) Number of cases

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