Microsoft Exam MB-910 Topic 12 Question 48 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 48
Topic #: 12

An online retail company uses Dynamics 365 Customer Insights - Journeys.

Customers abandon cans with items after shopping on the company s website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.

You need to select a feature to send the mail.

Which feature should you use?

APower Automate desktop flow

BCustomer interactions timeline

CEmail campaign

DSegment-based journey

ETrigger-based journey

Show Suggested Answer

Suggested Answer: A

by Tiara at Jun 24, 2024, 08:32 PM

Limited Time Offer

25%

Off

Get Premium MB-910 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Gail

5 months ago

I'm going with C. Email campaign. Seems like the classic approach, and sometimes the classics are the way to go.

upvoted 0 times

...

Teddy

5 months ago

Trigger-based journey, huh? Guess they're really trying to catch those cart-abandoners before they get away. Gotta love the urgency!

upvoted 0 times

Vinnie

2 months ago

I agree, it shows that the company is actively trying to address customer needs and improve their shopping experience.

upvoted 0 times

...

Truman

3 months ago

Definitely, it's a proactive approach to re-engage with customers who left items in their cart.

upvoted 0 times

...

Bettina

3 months ago

Yeah, using a trigger-based journey seems like the best option to reach out to those customers quickly.

upvoted 0 times

...

Jerrod

3 months ago

E) Trigger-based journey

upvoted 0 times

...

Tracey

3 months ago

D) Segment-based journey

upvoted 0 times

...

Marg

3 months ago

C) Email campaign

upvoted 0 times

...

Shanice

3 months ago

B) Customer interactions timeline

upvoted 0 times

...

Felix

3 months ago

A) Power Automate desktop flow

upvoted 0 times

...

Stephane

3 months ago

Definitely, it's all about catching their attention at the right moment to bring them back to complete their purchase.

upvoted 0 times

...

Micaela

3 months ago

E) Trigger-based journey

upvoted 0 times

...

In

3 months ago

Yeah, it's a smart move to use trigger-based journeys to reach out to those customers quickly.

upvoted 0 times

...

Mari

3 months ago

E) Trigger-based journey

upvoted 0 times

...

Celestina

3 months ago

E) Trigger-based journey

upvoted 0 times

...

Valda

4 months ago

D) Segment-based journey

upvoted 0 times

...

Yesenia

4 months ago

C) Email campaign

upvoted 0 times

...

Margurite

4 months ago

B) Customer interactions timeline

upvoted 0 times

...

Keneth

4 months ago

A) Power Automate desktop flow

upvoted 0 times

...

Pamella

5 months ago

E. Trigger-based journey is the way to go. You can set it up to automatically send the email as soon as a customer abandons their cart.

upvoted 0 times

Dominque

4 months ago

I agree, setting up a trigger to send the email right after a customer abandons their cart is very efficient.

upvoted 0 times

...

Dominque

4 months ago

E. Trigger-based journey is the best option for this scenario.

upvoted 0 times

...

Florinda

5 months ago

I think C) Email campaign would be the best option to send the mail to customers who abandoned their carts.

upvoted 0 times

...

Hubert

5 months ago

D. Segment-based journey looks like the best option to me. It'll allow you to target those specific customers who abandoned their carts.

upvoted 0 times

Macy

4 months ago

Yes, it's a great way to personalize the email and increase the chances of them completing the purchase.

upvoted 0 times

...

Adelle

5 months ago

I agree, using a segment-based journey will help target those customers effectively.

upvoted 0 times

...

Alex

5 months ago

I agree with Weldon, E) Trigger-based journey makes more sense in this scenario.

upvoted 0 times

...

Weldon

6 months ago

I disagree, I believe E) Trigger-based journey would be more effective.

upvoted 0 times

...

Myra

6 months ago

I think we should use D) Segment-based journey.

upvoted 0 times

...

Quiana

6 months ago

I think the answer is C. Email campaign. It seems like the most straightforward way to send an email to the customers who abandoned their carts.

upvoted 0 times

Andra

5 months ago

User 2

upvoted 0 times

...

Rosina

5 months ago

User 1

upvoted 0 times

...