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Microsoft Exam MB-910 Topic 2 Question 44 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 44
Topic #: 2

[All MB-910 Questions]

Customers submit suggestions, questions, and cases to a company by using the following channels:

* Submitting a case in a customer service portal.

* Emailing a support mailbox.

* Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

AWork items

BQueues

CWork orders

DActivities

Show Suggested Answer

Suggested Answer: B

by Lonna at Apr 30, 2024, 05:05 PM

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Alberta

6 months ago

True, but 'Queues' seem more logical for routing to departments.

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Joseph

6 months ago

Hmm, what about 'Activities'? It covers actions.

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Alona

6 months ago

I thought 'Work orders' made sense? It's similar to cases.

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Georgene

6 months ago

Not sure about that, maybe it's 'Queues'? They distribute submissions.

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Alberta

7 months ago

Yeah, same here. I think the answer is 'Work items'.

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Joseph

7 months ago

I found the question on submissions confusing.

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