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Microsoft MB-280 Exam Questions

Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Exam Code: MB-280
Related Certification(s):
  • Microsoft Dynamics 365 Certifications
  • Microsoft Dynamics 365 Customer Experience Analyst Associate Certifications
Certification Provider: Microsoft
Number of MB-280 practice questions in our database: 60 (updated: Dec. 18, 2024)
Expected MB-280 Exam Topics, as suggested by Microsoft :
  • Topic 1: Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
  • Topic 2: Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
  • Topic 3: Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
  • Topic 4: Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.
  • Topic 5: Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data through Dynamics 365 Customer Insights to drive sales strategies.
  • Topic 6: Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
Disscuss Microsoft MB-280 Topics, Questions or Ask Anything Related

Lindy

7 days ago
I'm delighted to have passed the Dynamics 365 Customer Experience Analyst exam, with the aid of Pass4Success practice questions. A question that stumped me was related to managing sales territories in Dynamics 365 Sales. I was unsure about the implications of territory reassignment, but I still passed.
upvoted 0 times
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Cassie

15 days ago
Grateful for Pass4Success - their prep made the Dynamics 365 CX Analyst exam a breeze.
upvoted 0 times
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Mozelle

23 days ago
Successfully passing the Microsoft Dynamics 365 Customer Experience Analyst exam was a relief, and the Pass4Success practice questions were a big help. There was a question about configuring product catalog settings in Dynamics 365 Sales that I found difficult. I wasn't sure about the best practices for setting up product bundles, but I managed to get through.
upvoted 0 times
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Rebbecca

1 months ago
I am thrilled to have passed the Dynamics 365 Customer Experience Analyst exam, and I owe a lot to the Pass4Success practice questions. One question that puzzled me was about customizing the opportunity close dialog in Dynamics 365 Sales. I wasn't confident about the customization options, but I still passed.
upvoted 0 times
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Jeniffer

1 months ago
Pass4Success materials were a lifesaver. Aced the Dynamics 365 exam in no time!
upvoted 0 times
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Lawanda

2 months ago
Passing the Microsoft Dynamics 365 Customer Experience Analyst exam was a great achievement, thanks to the Pass4Success practice questions. A challenging question I encountered involved the integration of Dynamics 365 Sales with LinkedIn Sales Navigator. I wasn't sure about the exact steps to enable this feature, yet I still managed to succeed.
upvoted 0 times
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Candra

2 months ago
Having just cleared the Dynamics 365 Customer Experience Analyst exam, I can attest to the usefulness of Pass4Success practice questions. There was a tricky question about setting up lead scoring models in Dynamics 365 Sales. I was a bit uncertain about the criteria to use for scoring, but it all worked out in the end.
upvoted 0 times
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Agustin

3 months ago
The exam covered Dynamics 365 Customer Voice integration. Understand how to create surveys, distribute them, and analyze results within Dynamics 365. Thanks to Pass4Success for the thorough preparation!
upvoted 0 times
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Lacresha

3 months ago
Just passed the MS Dynamics 365 CX Analyst exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Jaclyn

3 months ago
I recently passed the Microsoft Dynamics 365 Customer Experience Analyst exam, and I must say, the Pass4Success practice questions were instrumental in my preparation. One question that caught me off guard was about configuring the sales pipeline stages in Dynamics 365 Sales. I wasn't entirely sure how to prioritize the stages effectively, but thankfully, I managed to pass.
upvoted 0 times
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Free Microsoft MB-280 Exam Actual Questions

Note: Premium Questions for MB-280 were last updated On Dec. 18, 2024 (see below)

Question #1

You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flor

a. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: B, C

The timeline control in Dynamics 365 allows users to view and interact with activities, notes, and posts associated with a record. To meet Terra Flora's requirements for displaying specific activities, you need to customize the timeline to show only certain activity types.

Removing All Other Activity Types Except Task, Email, and Phone Call (Option B):

According to Terra Flora's requirements, only Tasks, Emails, and Phone Calls should appear in the timeline for Pet records. Therefore, removing all other activity types ensures that only the relevant activities are shown. This customization is achieved in the timeline settings by unchecking unnecessary activity types.

Unchecking the Posts Option (Option C):

Since Terra Flora specified that posts should not appear on the timeline, you should uncheck the Posts option under the Record types settings in the timeline configuration. This action removes posts from the view, aligning with Terra Flora's requirement to exclude posts from the Pet records timeline.

Other Options Explanation:

Unchecking Notes (Option A) would prevent users from adding or viewing notes, which Terra Flora requires.

Unchecking the Activities Option (Option D) would disable all activities on the timeline, which does not meet Terra Flora's needs as they require Task, Email, and Phone Call activities.

Option E deals with the display format of notes but does not restrict their visibility, which does not align with the requirement to exclude posts specifically.

Reference from Microsoft Documentation:

For configuring and customizing the timeline control, refer to Customize a timeline control in Dynamics 365 documentation for detailed steps on modifying timeline settings and activity visibility.


Question #2

You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

Reveal Solution Hide Solution
Correct Answer: B

To enable comprehensive search capabilities for administrators to find all records referencing specific terms (such as ''Corgis''), it is essential to ensure that all relevant tables are indexed.

In Dynamics 365, configuring search functionality for specific tables involves setting up the tables to be searchable, which can be done by indexing them within the solution.

Indexing relevant tables makes them accessible in the search feature and ensures all fields within those tables can be searched, allowing for quick retrieval of records that reference specific terms.

System settings (Option A) is limited to selecting up to 10 tables and is more about quick search rather than full indexing. The sync to external search index setting (Option C) is for integration with external search tools and does not directly impact internal search capabilities.

Adding columns to the Lookup view (Option D) affects how lookups work but does not influence full-text search results.

Reference from Microsoft Documentation:

For configuring search indexing, refer to Configure relevance search in Dynamics 365 for more information on indexing tables to enhance search capabilities.


Question #3

You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flor

a. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: B, C

The timeline control in Dynamics 365 allows users to view and interact with activities, notes, and posts associated with a record. To meet Terra Flora's requirements for displaying specific activities, you need to customize the timeline to show only certain activity types.

Removing All Other Activity Types Except Task, Email, and Phone Call (Option B):

According to Terra Flora's requirements, only Tasks, Emails, and Phone Calls should appear in the timeline for Pet records. Therefore, removing all other activity types ensures that only the relevant activities are shown. This customization is achieved in the timeline settings by unchecking unnecessary activity types.

Unchecking the Posts Option (Option C):

Since Terra Flora specified that posts should not appear on the timeline, you should uncheck the Posts option under the Record types settings in the timeline configuration. This action removes posts from the view, aligning with Terra Flora's requirement to exclude posts from the Pet records timeline.

Other Options Explanation:

Unchecking Notes (Option A) would prevent users from adding or viewing notes, which Terra Flora requires.

Unchecking the Activities Option (Option D) would disable all activities on the timeline, which does not meet Terra Flora's needs as they require Task, Email, and Phone Call activities.

Option E deals with the display format of notes but does not restrict their visibility, which does not align with the requirement to exclude posts specifically.

Reference from Microsoft Documentation:

For configuring and customizing the timeline control, refer to Customize a timeline control in Dynamics 365 documentation for detailed steps on modifying timeline settings and activity visibility.


Question #4

The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.

You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.

What should you convey?

Reveal Solution Hide Solution
Correct Answer: D

When an email is tracked in Dynamics 365 from a delegated mailbox, the primary mailbox owner is set as the owner of the tracked email. This means that if an assistant sends or tracks an email on behalf of another user, the email's ownership will reflect the primary mailbox owner rather than the delegate.

This behavior ensures that activities are correctly associated with the user who owns the mailbox, aligning with the ownership structure in Dynamics 365.


Question #5

A company uses Microsoft SharePoint document management in Dynamics 365 Sales to store contracts.

The company wants only the contracts team to have access to the documents. The contracts team has a custom security role.

You need to restrict privileges to secure the documents.

What should you do?

Reveal Solution Hide Solution
Correct Answer: B

Since the company uses Microsoft SharePoint for document storage, access to documents is controlled through SharePoint permissions rather than Dynamics 365 security roles.

To restrict document access to only the contracts team, you should update the users list in the SharePoint site where the documents are stored. This involves configuring SharePoint permissions to ensure that only the contracts team (or a specific SharePoint group associated with them) has access to the document library where contracts are stored.



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