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Microsoft MB2-714 Exam Questions
- Topic 1: Manage cases and the knowledge base Manage queues
- Topic 2: entitlements
- Topic 3: and service level agreements (SLAs) Manage service scheduling
- Topic 4: interactive service hub
- Topic 5: and the unified help desk
Free Microsoft MB2-714 Exam Actual Questions
Note: Premium Questions for MB2-714 were last updated On 29-06-2019 (see below)
You have the entitlements configured as shown in the following table.
You need to identify which entitlement can be set as the default entitlement for a customer. What should you identify?
You have an account named Account1. Account1 owns two subsidiaries named Subsidiary1 and Subsidiary?.
The records in Dynamics CRM are tracked and Account1 is set as the parent account for each subsidiary. Account1 handles the billing and the accounting for each subsidiary.
You need to ensure that Subsidary1 has a service contract based on the number of cases and Subsidiary2 has a service contract based on the number of hours.
What should you do?
You create a new entitlement that has the following configurations:
* Name: Ent1
* Start date: In two weeks
* End date: In two years
* Allocation type: Number of cases
* Total Terms: 0
* Status: Activated
You need to identify the status of Ent1. What should you identify?.
You have a public queue named Queue1.
You need to restrict access to Queue1 so that only four users can view the queue.
What should you do first?
You are responsible for all of the cases created for a customer named Fourth Coffee. The cases are entered by using the customer portal.
You need to ensure that any cases created for Fourth Coffee are assigned to you.
What should you do?
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
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