Review the exhibit.
You receive a service request from a user who indicates that their Netskope client is in a disabled state. The exhibit shows an excerpt (rom the affected client nsdebuglog.log.
What is the problem in this scenario?
The problem in this scenario is that the Netskope client connection is being decrypted by a network security device. This is evident from the log message ''ERROR SSL certificate verification failed: self signed certificate in certificate chain''. This means that the Netskope client is receiving a certificate that is not issued by Netskope, but by a device that is intercepting and decrypting the traffic between the client and the Netskope cloud.This can cause the client to fail to download the required configuration and remain in a disabled state1. Therefore, option B is correct and the other options are incorrect.Reference:Troubleshooting Netskope Client - Netskope Knowledge Portal,Using Netskope Client - Netskope Knowledge Portal
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