Checking the user's firewall and proxy settings is a good idea, but I feel like that should come after trying the other options first. It's more of a troubleshooting step than a preventative measure.
Selecting Delay Loading of Sub lists can also help initially load NetSuite pages faster without data on subtabs, which can improve overall performance.
Definitely, those first two options make the most sense. Selecting Delay Loading of Sublists could be useful too, but I'm not sure how much that would optimize performance on its own.
I think performing the action 3-5 times and attempting with multiple users would be the best options to help identify the issue before escalating to an admin.
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