Oracle Exam 1Z0-1003-21 Topic 11 Question 16 Discussion

Actual exam question for Oracle's 1Z0-1003-21 exam

Question #: 16
Topic #: 11

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

A resource within that bucket - John Smith - has no individual work skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.

Which statement is correct regarding how routing handles work skill matches in this situation?

ARouting will not assign that activity to John Smith due to a soft skills mismatch.

BRouting will not assign that activity to John Smith due to a work skills mismatch.

CRouting will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

DRouting will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Show Suggested Answer

Suggested Answer: B

by Minna at May 03, 2022, 06:05 PM

Limited Time Offer

25%

Off

Get Premium 1Z0-1003-21 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!