Oracle Exam 1Z0-1037-20 Topic 4 Question 28 Discussion

Actual exam question for Oracle's 1Z0-1037-20 exam

Question #: 28
Topic #: 4

You notice that when a customer searches with the word ''mobile'', there are irrelevant answers showing under ''Answers Other Found Helpful'' section.

Which two steps should you take to resolve this? (Choose two.)

AAdd the word ''mobile'' to the answer stop word, add ''mobile'' to the search priority word, and then assign one answer.

BRemove Related Answer Widget from the Customer Portal.

CRemove irrelevant answers from manually related answers.

DDelete irrelevant answers from sibling answers.

EBlock irrelevant answers from learned links.
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
References:
https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf

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Suggested Answer: A, D

by Haydee at May 03, 2022, 10:29 AM

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