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Oracle Exam 1Z0-1037-22 Topic 3 Question 13 Discussion
Topic #: 3
You observe that when customers search with the keyword ''IPhone 7'' they get thousands of results, but when they search with ''IP7'' they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords ''IPhone 7'' or ''IP7'' or any related search term.
What should you do?
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as ''GPS,'' but all of your answers regarding GPS might spell out ''global positioning system'' rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308
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