Oracle Exam 1Z0-1037 Topic 2 Question 13 Discussion

Actual exam question for Oracle's 1Z0-1037 exam

Question #: 13
Topic #: 2

Which two statements are true about Knowledge Advanced views? (Choose two.)

AIn Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

BViews do not depend on the number and purpose of the interface that your organization uses.

CIn Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

DYou must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

EView cannot be renamed or deleted but only modified.

Show Suggested Answer

Suggested Answer: A, C

You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.

When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.

For example:

References:

https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963

by Markus at May 03, 2022, 09:20 AM

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