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Oracle Exam 1Z0-1038-20 Topic 5 Question 7 Discussion

Actual exam question for Oracle's 1Z0-1038-20 exam
Question #: 7
Topic #: 5
[All 1Z0-1038-20 Questions]

Your customer has ''Gold'' level SLAs being applied to certain organizations according to organization rules.

After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.

You modify the ''Gold'' SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.

Based on this scenario, which statement is correct?

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Suggested Answer: A

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