Oracle Exam 1Z0-1038-20 Topic 6 Question 2 Discussion

Actual exam question for Oracle's 1Z0-1038-20 exam

Question #: 2
Topic #: 6

Your customer specifies five requirements.

Which three requirements can be fulfilled by using workflows?

AIf a contact record does not exist, creating a contact record as captured by an agent from customers

BIf a contact record exists, loading details from the contact found in the incident workspace

CAllowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

DCapturing all incident-associated CO data from customers

EAllowing an agent to switch between workspaces by clicking the 'Select Workspace' button

Show Suggested Answer

Suggested Answer: A, B, D

by Delmy at May 08, 2022, 08:59 AM

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