What options are available for Escalation and Expiration of human tasks in Process Cloud Service?
Configuring Task Expiration, Renewal, or Escalation
You can configure a human task to never expire, to expire after a certain time, to renew the expiration time, or to escalate after a certain time passes.
To configure an action to perform on a specific deadline:
Click theEscalation and Expirationtab on the implementation pane.
The Escalation and Expiration tab appears.
Use the radio buttons to specify if you want the human task toNever expire,Expire,Renew, orEscalate.
Never expire: the human task doesn't expire and if no user completes it, it remains in the users task list for an indeterminate period of time.
Expire: the human task expires after the specified time and is no longer accessible from the task list.
Renew: when the specified time passes, the expiration date is extended for one more period until it reaches the specified amount of renewals allowed.
Escalate: when the specified time passes, the human task is escalated to the specified escalation levels.
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