Oracle Exam 1Z0-1064-20 Topic 15 Question 6 Discussion

Actual exam question for Oracle's 1Z0-1064-20 exam

Question #: 6
Topic #: 15

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are ''New'', whose channel type is ''Web'', and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

AIn Advanced Search, confirm Record Set = Assigned to Me.

BChange the section identified with Status = New

CIn Advanced Search, save and select the ''Set as Default'' box.

DIn Advanced Search, select Action > Update.

EClick the Show Advanced Search icon.

FIn Advanced Search, Add Channel Type = Web.

Show Suggested Answer

Suggested Answer: A, B, C, E, F

by Annabelle at May 06, 2022, 07:06 AM

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