Oracle Exam 1Z0-1064 Topic 7 Question 6 Discussion

Actual exam question for Oracle's 1Z0-1064 exam

Question #: 6
Topic #: 7

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.

Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

AEngagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

BA toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

CA floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

DThere is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

Show Suggested Answer

Suggested Answer: C

by Peggie at May 09, 2022, 02:17 AM

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