Oracle Exam 1Z0-330 Topic 1 Question 3 Discussion

Actual exam question for Oracle's 1Z0-330 exam

Question #: 3
Topic #: 1

When an agent handles a product return incident, they require the ability to go through a series of questions to determine the appropriate answer/response.

You determine this would best be solved using guided assistance which is automatically launched when a specific category is selected by an agent.

Which three steps are required to implement this solution? (Choose three.)

ACreate a guide that takes the agent step by step to the relevant answers that the agent needs for a product return.

BAdd the guide to an answer in the answer workspace.

CAdd a workspace rule that has a trigger for when a Guide is Finished.

DAdd an Answer Display Control to the incident workspace.

EAdd a Guided Assistance Control to the incident workspace.

FCreate a workspace rule that invokes a guide based on ''a field has a certain value.''

GCreate a business rule that starts a guide.

Show Suggested Answer

Suggested Answer: B, D, F

by Marvel at Dec 23, 2022, 10:29 AM

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