Oracle Exam 1Z0-330 Topic 1 Question 4 Discussion

Actual exam question for Oracle's 1Z0-330 exam

Question #: 4
Topic #: 1

An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.

Which three options do you need to verify so that the agent's name is displayed? (Choose three.)

ACheck if a business rule is removing the agent's name from the assignment field.

BCheck if the agent has an active (not disabled) user account.

CVerify if a workspace rule is hiding the agent's name from the assignment field menu.

DVerify in the agent's profile if the option ''Appear in Menus'' is selected.

EVerify that the agent is part of a distribution list.

Show Suggested Answer

Suggested Answer: B, C, E

by Adelina at Dec 29, 2022, 02:44 PM

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