Oracle Exam 1z0-993 Topic 8 Question 5 Discussion

Actual exam question for Oracle's 1z0-993 exam

Question #: 5
Topic #: 8

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday -- Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

AResolution is due on Saturday, 2 PM EST.

BIf no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

CFirst Response is due on Friday, 12 noon EST.

DIf the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Show Suggested Answer

Suggested Answer: B, C

by Helaine at Dec 30, 2022, 12:03 AM

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