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Oracle 1Z0-1038-22 Exam Questions
- Oracle Cloud Certifications
- Oracle Customer Experience (SaaS - CX) SaaS - CX Certifications
- Topic 1: Implement user Interface modifications and automation (workspaces)/ Explain B2C Service products and services
- Topic 2: Create workspaces for the Browser User Interface/ Perform an initial setup and set up the Service Console
- Topic 3: B2C Service Service Console Extensions/ B2C Service Products and Services
- Topic 4: Create queues, assignments, and standard application menus/ Configure Products, Categories, and Dispositions
- Topic 5: Perform export/import with Element Manager/ Describe Service Level Agreements
- Topic 6: Configure Service Level Agreements/ Explain configuration settings
- Topic 7: Service Console Core Features and Access/ Generate outreach and feedback
- Topic 8: Set Up Navigation, Permissions and User Accounts/ Describe standard text and variables
- Topic 9: Processes between Customers and Agents/ Describe Core Business Objects
- Topic 10: Create Enhanced Business Rules/ B2C Service User Interface and Processes
Free Oracle 1Z0-1038-22 Exam Actual Questions
Note: Premium Questions for 1Z0-1038-22 were last updated On 04-08-2023 (see below)
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
Which three statements are true about headers of custom process models?
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The number of incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?
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