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Oracle 1Z0-1064-22 Exam Questions
- Oracle Cloud Certifications
- Oracle Customer Experience (SaaS - CX) SaaS - CX Certifications
- Topic 1: Describe common SR processing activities/ Identify mechanisms of B2B Service customization
- Topic 2: Explain B2B service integration architecture and mechanisms/ Describe the B2B Service security model
- Topic 3: Perform Email set up a-ctivities (inbound setup, outbound setup, templates)/ Describe DCS architecture components (themes, templates, pages)
- Topic 4: Describe entitlement concepts (coverage, milestones)/ Use Functional Setup Manager (FSM)
- Topic 5: Describe Analytics concepts (infolets, subject areas, queries)/ Identify KM enablement activities (products/categories, security, features)
- Topic 6: Describe DCS enablement activities (profiles, roles, authentication)/ Implement an SR assignment mapping
- Topic 7: Configure a Service Request Category/ Describe DCS components (products, contact, KM, SR creator, admin)
- Topic 8: Service Request (SR) Management/ Set up SR creation and handling
- Topic 9: Create and Configure a DCS Application/ Advanced Configuration, Integration and Analytics
- Topic 10: Identify common SR searches/ Use tools used to configure and customize B2B Service
Free Oracle 1Z0-1064-22 Exam Actual Questions
Note: Premium Questions for 1Z0-1064-22 were last updated On 04-08-2023 (see below)
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
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