Oracle 1Z0-330 Exam Questions

Your customer has asked you to create a report that will need to be sent to the executive management.

None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.

The management team frequently changes and your customer does not want to alter the report schedule after configuration.

After creating the report what two additional steps need to be taken? (Choose two.)

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An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.

Which three options do you need to verify so that the agent's name is displayed? (Choose three.)

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When an agent handles a product return incident, they require the ability to go through a series of questions to determine the appropriate answer/response.

You determine this would best be solved using guided assistance which is automatically launched when a specific category is selected by an agent.

Which three steps are required to implement this solution? (Choose three.)

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Identify two items that accurately describe custom objects.

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In every incident created there is an ''Initial Response Due Date'' which is set automatically.

Based on the above Response Requirements what two items will define the ''Initial Response Due Date''?

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