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Oracle 1z0-993 Exam Questions
- Oracle Cloud Certifications
- Oracle Customer Experience (SaaS - CX) SaaS - CX Certifications
- Topic 1: Enable Engagement Cloud Features/ Identify Mechanisms of Engagement Cloud Customization
- Topic 2: Use Tools Used to Configure and Customize Engagement Cloud/ Explain Engagement Cloud Integration Architecture and Mechanisms
- Topic 3: Perform File-Based Import and Export/ Describe Analytics Concepts (infolets, subject areas, queries)
- Topic 4: Modify an Analytics Report/ Describe the Engagement Cloud Security Model/ Use Functional Setup Manager (FSM)
- Topic 5: Describe Entitlement Concepts (coverage, milestones)/ Manage Milestones/ Set Up Standard Coverage, Default Coverage
- Topic 6: Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)
- Topic 7: Set Up Hotkeys, SmartText, SR Audit/ Set Up SR Creation and Handling/ Configure a Service Request Category/ Describe Common SR Processing Activities
- Topic 8: Identify Common SR Searches/ Configure a Service Catalog/ Implement an SR Assignment Mapping/ Identify KM Enablement Activities (products/categories, security, features)
- Topic 9: Perform Email Set Up Activities (inbound setup, outbound setup, templates)/ Describe CTI Integration Architecture/ Configure CTI Notifications, Media Toolbar
- Topic 10: Use Tools Used to Configure and Customize Engagement Cloud/ Explain Engagement Cloud Integration Architecture and Mechanisms
- Topic 11: Describe Analytics Concepts (infolets, subject areas, queries)/ Perform File-Based Import and Export/ Modify an Analytics Report
Free Oracle 1z0-993 Exam Actual Questions
Note: Premium Questions for 1z0-993 were last updated On 05-07-2020 (see below)
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday -- Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are ''New'', whose channel type is ''Web'', and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
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