Free Preparation Discussions
MENU
PECB Exam ISO-9001-Lead-Auditor Topic 2 Question 19 Discussion
Topic #: 2
Noitol is an organisation specialising in the design and production of e-learning training materials for the insurance market. During an ISO 9001 audit
of the development department, the auditor asks the Head of Development about the process used for validation of the final course design. She states that they usually ask customers to validate the product with volunteers. She says that the feedback received often leads to key improvements.
The auditor samples the design records for a recently completed course for the 247 Insurance organisation. Design verification was carried out but there was no validation report. The Head of Development advises that this customer required the product on an urgent basis, so the validation stage
was omitted. When asked, the Head estimates that this occurs about 50% of the time. She confirms that they always ask for feedback and often make changes. There is no record of feedback in the design file for the course.
The auditor raises a nonconformity against ISO 9001. Which one of the following options is the basis for the nonconformity?
Genevive
2 months agoCandida
2 months agoBenton
7 days agoLizbeth
9 days agoRebeca
11 days agoRikki
18 days agoRory
1 months agoMaryann
1 months agoShawna
1 months agoTatum
2 months agoLashaunda
2 months agoValentin
2 months agoLeoma
1 months agoTegan
2 months agoHeike
2 months agoTatum
3 months agoLonna
3 months agoMerlyn
2 months agoStephen
2 months agoJade
2 months agoLaticia
2 months ago