PECB Exam ISO-9001-Lead-Auditor Topic 5 Question 13 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 13
Topic #: 5

[All ISO-9001-Lead-Auditor Questions]

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only

two people are present and waiting for them: the Health and Safety supervisor and the Administrative Officer.

Neither has participated in the audit. However, the team had previously agreed with the auditee Quality

Manager on two nonconformities identified during the audit (NC1 and NC2).

They said:

Health and Safety Supervisor: "Good evening. We are sorry to inform you that the general manager was

involved in a serious car accident, and the other two managers have had to leave urgently to attend to the

emergency."

The Administration Officer: "Concerning 'nonconformity 2', the General Manager left a message asking us

to tell you that he does not accept it and requests you not to include it in the audit report. Here is a note in

which he explains why."

Which one of the following would be your preferred answer (as team leader) to the General

Manager's request?

AOK. I will get in contact with my company tomorrow to ask for instructions on what to do with
this non-conformity.

BOK. Please, let me review the message. I will try to see if I can change the text of the
nonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue with
the audit team.

CPlease tell him that I will phone him in two days and will discuss the issue. Could you please give
me his mobile phone number?

DPlease tell him that this nonconformity has been previously accepted by the quality manager
during the audit and will stand. I will include it in the report, along with the concern of the
General Manager about it.

Show Suggested Answer

Suggested Answer: D

by Cordelia at Jun 28, 2024, 05:11 PM

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Mauricio

5 months ago

I agree. It's important to maintain the integrity of the audit process. We should include the nonconformity in the report.

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Tresa

5 months ago

I hope the general manager's car accident wasn't too serious! But that's beside the point. Option D is the way to go - we gotta stick to the facts, even if the boss isn't happy about it.

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Sherita

5 months ago

This reminds me of that old joke - 'The audit team walks into a bar...' Anyway, I'd go with option D. No point in sugar-coating it, the nonconformity is there and we need to report it as such.

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Aileen

3 months ago

Administration Officer: I will make sure to pass along the information. Thank you for your decision, Team Leader.

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Lettie

3 months ago

Health and Safety Supervisor: Understood. I will relay the message to the General Manager.

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Tamra

3 months ago

Team Leader: Please tell him that this nonconformity has been previously accepted by the quality manager during the audit and will stand. I will include it in the report, along with the concern of the General Manager about it.

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Jules

4 months ago

D) Please tell him that this nonconformity has been previously accepted by the quality manager during the audit and will stand. I will include it in the report, along with the concern of the General Manager about it.

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Goldie

4 months ago

B) OK. Please, let me review the message. I will try to see if I can change the text of the nonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue with the audit team.

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Daniel

4 months ago

A) OK. I will get in contact with my company tomorrow to ask for instructions on what to do with this non-conformity.

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Stevie

5 months ago

I'm feeling a bit like a detective here! Option C is tempting, but I don't think delaying the discussion is the best approach. Gotta be direct and stand by the team's findings.

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Nickole

4 months ago

Health and Safety Supervisor: Understood. I will relay the message to the General Manager.

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Reuben

4 months ago

Team Leader: D) Please tell him that this nonconformity has been previously accepted by the quality manager during the audit and will stand. I will include it in the report, along with the concern of the General Manager about it.

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Kirby

5 months ago

I think we should go with option D. The nonconformity was already accepted by the quality manager during the audit.

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Taryn

5 months ago

Concerning 'nonconformity 2', the General Manager left a message asking us to tell you that he does not accept it.

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Vincent

5 months ago

Option B seems like a good compromise. Taking a break to discuss it with the team is a smart move, and trying to find a way to address the general manager's concerns is worth a shot.

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Rebbeca

5 months ago

Hmm, this is a tricky one. I'd probably go with option D - we can't just ignore the nonconformity that was already agreed upon. The general manager's opinion is noted, but the report should reflect the facts as they stand.

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Linn

5 months ago

Health and Safety Supervisor: Understood. I will relay the message to the General Manager.

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Charlena

5 months ago

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Louvenia

6 months ago

Good evening. We are sorry to inform you that the general manager was involved in a serious car accident.

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