PECB Exam ISO-9001-Lead-Auditor Topic 7 Question 31 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 31
Topic #: 7

An audit team leader arrives at a printing organisation to carry out a Stage 2 audit for a certification body. At a meeting with the Quality Manager, she is told that they have won their biggest contract from a computer manufacturer to print and compile computer documentation packages. They have leased the unit next door for space reasons but have never worked in this sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract.

During the audit, a team member finds that a number of print jobs have been rejected by several clients over a number of months due to spelling errors in the print run. The Print Manager blames the new employees they had to take on because of a big contract. The auditor raises a nonconformance against clause 10.2.1.b of ISO 9001.

Which one of the evidence statements would support this finding?

AThere was no record that the organisation evaluated the effectiveness of the training given to new employees.

BThere was no evidence that a check of spelling took place before the release of printing to the client.

CThe actions taken to deal with customer complaints did not prevent recurrence of the problem.

DThe organisation did not provide the correct resources to prevent nonconformity.

Show Suggested Answer

Suggested Answer: B

by Hubert at Mar 19, 2025, 11:01 PM

Limited Time Offer

25%

Off

Get Premium ISO-9001-Lead-Auditor Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Vanda

3 days ago

I think the evidence statement that would support the finding is option B.

upvoted 0 times

...