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PECB Exam ISO-IEC-20000-Foundation Topic 3 Question 6 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 6
Topic #: 3
[All ISO-IEC-20000-Foundation Questions]

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

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Suggested Answer: A

by Larae at Oct 24, 2024, 01:55 PM

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Carey
14 days ago
D all the way! Can't have an SMS without the service management processes. Though I do hope the exam has more creative questions than just filling in the blank. Where's the fun in that?
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Aliza
16 days ago
Processes, processes, processes! That's the key word here. The SMS is all about managing the services, so D is definitely the way to go. Though I do wonder if the exam writers were feeling a bit 'processes-happy' when they came up with this one.
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Curt
20 days ago
Hmm, I'm torn between B and D. But I'll go with D - can't have the SMS definition without the management processes, right? Though I do wonder if the suppliers' names are also relevant...
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Youlanda
5 days ago
I think D is the correct answer. The management processes are essential for defining the scope of the SMS.
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Gladys
1 months ago
I agree with Gary, it should be the name of the organization.
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Cecil
1 months ago
D has got to be the right answer. The SMS definition needs to outline the service management processes, not just the suppliers or resources.
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Gary
2 months ago
I think the missing word is related to the organization.
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Michal
2 months ago
I think the missing word is 'processes' - the SMS definition should include the service management processes used to manage and deliver the services.
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Malika
11 days ago
Exactly, that's the complete sentence.
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Ivory
19 days ago
So the definition of the scope of the SMS includes the services in scope and the service management processes used for managing and delivering the services.
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Felicia
1 months ago
Yes, you're correct. It should be service management processes.
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Mendy
1 months ago
I think the missing word is 'processes'.
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