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PECB ISO/IEC 20000 Foundation Exam Questions

Exam Name: ISO/IEC 20000 Foundation Exam
Exam Code: ISO/IEC 20000 Foundation Exam
Related Certification(s): PECB ISO/IEC 20000 IT Service Management System Certification
Certification Provider: PECB
Number of ISO/IEC 20000 Foundation Exam practice questions in our database: 53 (updated: Oct. 11, 2024)
Expected ISO/IEC 20000 Foundation Exam Topics, as suggested by PECB :
  • Topic 1: Understand the Basic Service Management Concepts, Definitions, and Approaches: This portion of the exam assesses the ability of IT professionals and consultants to comprehend essential service management concepts. It emphasizes key definitions such as service, service management, and the service lifecycle, while also exploring different methods for managing services in organizations.
  • Topic 2: Get Acquainted with the ISO/IEC 20000-1 Requirements for a Service Management System: This section examines the expertise of IT service managers and consultants in understanding the specific requirements of ISO/IEC 20000-1.
  • Topic 3: Develop a General Understanding of How an Organization Can Meet the Requirements of ISO/IEC 20000-1: This section of the exam evaluates the competency of service managers in applying the ISO/IEC 20000-1 standard within a business environment. It examines how organizations can meet the requirements by integrating best practices in service management.
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Aide

1 days ago
I passed the PECB ISO/IEC 20000 Foundation Exam, thanks to the practice questions from Pass4Success. One challenging question asked about the basic service management concepts, particularly the definition of a Service Level Agreement (SLA). I wasn't completely confident in my answer, but I made it through.
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Quentin

16 days ago
Just cleared the PECB ISO/IEC 20000 Foundation Exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question on how an organization can meet the requirements of ISO/IEC 20000-1, specifically about the roles and responsibilities within the SMS. I was a bit unsure, but I still passed.
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Bobbye

1 months ago
Just passed the ISO/IEC 20000 Foundation Exam! Thanks Pass4Success for the spot-on practice questions. Saved me loads of time!
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Rebbeca

1 months ago
Finally, don't forget about internal audits! The exam included questions on audit planning, execution, and reporting within the ISO/IEC 20000 context. Pass4Success really helped me nail these topics!
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Junita

1 months ago
I recently passed the PECB ISO/IEC 20000 Foundation Exam, and I have to say that the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the specific requirements for a Service Management System (SMS) under ISO/IEC 20000-1. It asked about the mandatory documentation needed for the SMS, and I wasn't entirely sure of the answer, but I managed to pass the exam.
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Free PECB ISO/IEC 20000 Foundation Exam Exam Actual Questions

Note: Premium Questions for ISO/IEC 20000 Foundation Exam were last updated On Oct. 11, 2024 (see below)

Question #1

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

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Correct Answer: C

Question #2

How should a problem requiring a change to a configuration item be resolved?

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Correct Answer: D

Question #3

Which event is NOT part of the definition of an incident?

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Correct Answer: B

Question #4

What does ISO/IEC 20000-1 specify?

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Correct Answer: B

Question #5

When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

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Correct Answer: B

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