Pegasystems Exam PEGACPBA88V1 Topic 7 Question 13 Discussion

Actual exam question for Pegasystems's PEGACPBA88V1 exam

Question #: 13
Topic #: 7

[All PEGACPBA88V1 Questions]

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

What does the assignment urgency impact the deadline and passed deadline intervals?

AUrgency value remains at 100, but other service level processing continues.

BService level processing is halted until the assignment is completed.

CThe user is notified that the maximum urgency has been reached.

DUrgency value continues to increment as configured.

Show Suggested Answer

Suggested Answer: A

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.

Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.

Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.

Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.

Pega Academy: Service Level Agreements

Pega Documentation: SLA Urgency and Escalation Mechanisms

by Frank at Sep 16, 2024, 09:38 PM

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3 months ago

Hold up, does this mean the service level is broken, or is it working as intended? I'm a bit confused.

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Sherill

2 months ago

D) Urgency value continues to increment as configured.

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Stefany

2 months ago

It's working as intended, the urgency value will either remain at 100 or continue to increment based on the configuration.

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Cassie

2 months ago

A) Urgency value remains at 100, but other service level processing continues.

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Terry

3 months ago

C seems like the most logical choice. Notifying the user that the max urgency has been reached is crucial.

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3 months ago

Hmm, I think option D is the way to go. Urgency should keep incrementing, not just stay at 100.

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Becky

3 months ago

Yeah, I think so too. It wouldn't make sense for it to just stay at 100.

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Suzi

3 months ago

I agree, option D makes sense. The urgency should keep increasing.

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Layla

3 months ago

I think the assignment urgency impacts the deadline and passed deadline intervals.

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