Pegasystems Exam PEGACPBA88V1 Topic 7 Question 2 Discussion

Actual exam question for Pegasystems's PEGACPBA88V1 exam

Question #: 2
Topic #: 7

....wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?

AThe mobile app customizes currency units and date/time format according to the location of the users.

BMobile app color palettes are different for users and CSRs.

CThe mobile app supports all mobile phone operating systems.

DCSRs can create other case type instances on the mobile app.

Show Suggested Answer

Suggested Answer: B

Mobile app color palettes are different for users and CSRs: Configuring distinct mobile app channels is required when you need different UI elements, such as color palettes, for different user groups (e.g., users and CSRs).

by Lili at Jul 07, 2024, 09:42 AM

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Chaya

4 months ago

Wait, wait, wait... you're telling me the app can't support flip phones? Outrageous! Option C all the way, folks.

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Gearldine

4 months ago

This question is a real head-scratcher. All the options seem plausible, but I'm going to have to go with Option B. Different color palettes for users and CSRs - that's got to be the key requirement here.

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Judy

4 months ago

Option C is a bit too broad. Supporting all mobile operating systems is great, but it doesn't necessarily mean you need distinct mobile app channels. I'd lean towards Option B or D.

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Cordelia

3 months ago

I think Option B makes more sense. Having different color palettes for users and CSRs would help differentiate their experiences.

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German

4 months ago

I agree, Option C seems like overkill. Option B or D would be more focused.

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Nieves

4 months ago

Hmm, I'm not sure. Option A about customizing currency and date/time format based on location seems relevant too. But I'll go with Option B for now.

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Carmen

3 months ago

Yeah, it will help differentiate between the two roles easily.

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Milly

4 months ago

I agree, having different color palettes for users and CSRs will make the app more user-friendly.

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Delisa

4 months ago

I think Option B is the best choice.

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Anisha

4 months ago

I'm not sure about option C. Supporting all mobile phone operating systems seems important for accessibility, but it doesn't necessarily create distinct channels.

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Rodolfo

5 months ago

I think Option D is the way to go. Allowing CSRs to create other case type instances on the mobile app seems like a key requirement for this app.

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Reiko

4 months ago

That could also enhance the user experience for sure.

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Ashlee

4 months ago

But what about customizing currency units and date/time format based on location?

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Lorenza

4 months ago

It's crucial for CSRs to have that capability in order to efficiently handle different types of cases.

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Garry

4 months ago

I agree, it would make the app more efficient for them.

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Laurena

4 months ago

Option D is definitely important for CSRs to have that capability.

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Esteban

4 months ago

I agree, that feature would be very useful for the Transaction Dispute application.

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Luis

4 months ago

Option D is definitely important for CSRs to be able to create other case type instances on the mobile app.

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Karan

5 months ago

I agree with Ronnie. Having different color palettes for users and CSRs would make the app experience more distinct for each group.

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Paola

5 months ago

Option B sounds like the right choice here. Having different color palettes for users and CSRs is a clear indication that you need to configure distinct mobile app channels.

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