Pegasystems Exam PEGACPDC88V1 Topic 3 Question 16 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 16
Topic #: 3

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

AStops presenting offers to the customer

BAdds the customer to the potential churn list

CReevaluates the Next-Best-Action

DSends a detailed email about the offer

Show Suggested Answer

Suggested Answer: C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Lili at Mar 16, 2024, 03:35 PM

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7 months ago

I think the next step is to reevaluate the Next-Best-Action.

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