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Pegasystems Exam PEGACPDC88V1 Topic 8 Question 22 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam
Question #: 22
Topic #: 8
[All PEGACPDC88V1 Questions]

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

The arbitration factor is a parameter that allows you to adjust the weight of each factor in the prioritization expression, based on your business strategy and preferences. The arbitration factor is multiplied by the factor value to calculate the final priority score of each offer for each customer. If you want to boost customers' needs in the prioritization formula, you can increase the arbitration factor for the propensity, which is the factor that reflects the predicted customer behavior. The higher the arbitration factor for the propensity, the more influence it has on the priority score, making the offers that match customers' needs more likely to be selected and presented to the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


Contribute your Thoughts:

Chantell
6 months ago
I agree with Vivan, Business weighting seems like the best option to prioritize customers' needs.
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Vivan
6 months ago
I think we should go with Business weighting.
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Ligia
6 months ago
Okay, so the company wants to boost customers' needs, huh? Sounds like they need to turn up the 'Business Weighting' dial to 11! B) all the way, baby!
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Stephane
6 months ago
I'm going with B) Business weighting. I mean, who doesn't love a good 'business weighting' strategy, am I right? *wink wink*
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Patria
6 months ago
B) Business weighting is definitely the way to go. As a telecom company, they need to prioritize their customers' needs to improve sales. It's a no-brainer!
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Elbert
6 months ago
Hmm, I'm not sure about this one. I was thinking maybe C) Propensity, but I guess B) Business weighting makes more sense in this scenario.
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Leota
5 months ago
Yeah, I think focusing on business weighting would be the best approach.
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Alease
6 months ago
I agree, but I believe B) Business weighting might be more suitable.
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James
6 months ago
I think C) Propensity could work here.
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Teri
7 months ago
I think the answer is B) Business weighting. This seems like the right option to boost the customers' needs in the prioritization formula.
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Jaclyn
5 months ago
I think C) Propensity could also be a good option to consider for boosting sales.
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Cheryl
5 months ago
I agree, B) Business weighting would help prioritize customer needs.
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Luther
5 months ago
I think C) Propensity could also be a good option to consider for boosting sales.
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Nobuko
6 months ago
Yes, I think focusing on business weighting will improve customer satisfaction and sales.
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Annett
6 months ago
I agree, B) Business weighting would help prioritize customers' needs.
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Eulah
6 months ago
I agree, B) Business weighting would definitely help prioritize customers' needs.
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