Pegasystems Exam PEGACPSA23V1 Topic 7 Question 9 Discussion

Actual exam question for Pegasystems's PEGACPSA23V1 exam

Question #: 9
Topic #: 7

You want operators in two separate units to be able to perform work routed to either un it. Which configuration supports this requirement?

AOn each operator's record, associate the operator with both units.

BOn each operator's record, associate the operator with the same workgroup.

COn the work group record, associate the operators with the workgroup.

DOn each unit record, associate both operators with each unit.

Show Suggested Answer

Suggested Answer: B

To allow operators from two separate units to perform work routed to either unit:

B . On each operator's record, associate the operator with the same workgroup. Associating all operators with the same workgroup, regardless of their unit, allows them to access and perform work routed to the workgroup. This configuration ensures that work can be shared across units within the same group, facilitating collaboration and flexibility in work distribution.

by Joye at Jul 14, 2024, 08:20 AM

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Britt

4 months ago

Why do you think that?

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Stephania

4 months ago

I disagree, I believe the answer is C.

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Osvaldo

4 months ago

Option C looks good to me. Associating the operators with the workgroup record seems like a nice, centralized way to manage this.

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4 months ago

I think option D is the way to go. Associating both operators with each unit seems like the most straightforward approach to ensure they can work on either unit.

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Willow

3 months ago

True, having them associated with each unit directly does provide more control over their assignments.

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Abraham

3 months ago

That could work too, but I think having them associated directly with each unit gives more flexibility.

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Emmanuel

4 months ago

But wouldn't it be easier to just associate the operators with the workgroup instead?

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Kenneth

4 months ago

I agree, option D seems like the most efficient way to allow operators to work on either unit.

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