Pegasystems Exam PEGAPCBA87V1 Topic 6 Question 24 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 24
Topic #: 6

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

AApply an urgency value to the deadline interval.

BAdjust the default assignment urgency value.

CApply an urgency value to the goal interval.

DAdd an escalation action to the goal interval.

Show Suggested Answer

Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

by Annmarie at Mar 17, 2024, 09:41 PM

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7 months ago

I think we should adjust the default assignment urgency value.

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