Pegasystems Exam PEGAPCBA87V1 Topic 7 Question 35 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 35
Topic #: 7

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

AApply an urgency value to the deadline interval.

BAdjust the default assignment urgency value.

CApply an urgency value to the goal interval.

DAdd an escalation action to the goal interval.

Show Suggested Answer

Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

by Shaun at Aug 02, 2024, 06:09 AM

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Mari

3 months ago

I think adding an escalation action to the goal interval might be a good way to increase urgency.

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Joaquin

3 months ago

I'm not sure, but I think applying an urgency value to the goal interval could also work.

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Shelia

3 months ago

I agree with Filiberto, adjusting the default urgency value seems like the best option.

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Filiberto

3 months ago

I think the answer is B) Adjust the default assignment urgency value.

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Leonor

3 months ago

Dude, if I had a deadline, I'd just set my alarm clock to go off extra loud. That's the real way to get things done on time!

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Arlie

2 months ago

B) Adjust the default assignment urgency value.

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Sanda

3 months ago

A) Apply an urgency value to the deadline interval.

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Mozell

3 months ago

Hah, I bet the answer is 'B'. Adjusting the default assignment urgency value is the way to go. Why make things harder than they need to be?

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Loren

3 months ago

Yeah, no need to complicate things. 'B' it is.

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Apolonia

3 months ago

I agree, adjusting the default assignment urgency value seems like the most straightforward option.

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Lenna

3 months ago

I think 'B' is the correct answer. It's the simplest solution.

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Alisha

4 months ago

Adding an escalation action to the goal interval? Sounds like overkill to me. Gotta keep it simple, you know?

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Maurine

4 months ago

Applying an urgency value to the deadline interval seems like the most logical solution to me. Why complicate things?

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Ronald

3 months ago

Adding an escalation action to the goal interval could also help ensure completion before the deadline.

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Coleen

3 months ago

True, but applying an urgency value to the goal interval might provide more flexibility.

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Maricela

3 months ago

But adjusting the default assignment urgency value could also work well in some cases.

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Zita

3 months ago

I agree, applying an urgency value to the deadline interval is the simplest option.

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Hubert

4 months ago

I think adding an escalation action to the goal interval might be a good way to increase urgency.

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Nicolette

4 months ago

I'm not sure, but I think applying an urgency value to the goal interval could also work.

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Tammy

4 months ago

I agree with Flo, adjusting the default urgency value seems like the best option.

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Flo

4 months ago

I think the answer is B) Adjust the default assignment urgency value.

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Amos

4 months ago

I think adjusting the default urgency value would be the way to go. That's what I would choose for this question.

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Hoa

3 months ago

Adjusting the default assignment urgency value is definitely the way to go.

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Lisandra

3 months ago

I would go with adding an escalation action to the goal interval.

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Paul

4 months ago

I think applying an urgency value to the deadline interval could also work.

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Serina

4 months ago

I agree, adjusting the default urgency value seems like the best option.

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