Pegasystems Exam PEGAPCBA87V1 Topic 9 Question 31 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 31
Topic #: 9

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

AApply an urgency value to the deadline interval.

BAdjust the default assignment urgency value.

CApply an urgency value to the goal interval.

DAdd an escalation action to the goal interval.

Show Suggested Answer

Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

by Pamela at Jun 20, 2024, 02:53 AM

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Agustin

5 months ago

Hmm, this question is making me 'goal-oriented'. I think I'll go with C and apply an urgency value to the goal interval. Sounds like a 'deadline' plan to me!

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Luke

4 months ago

I think adjusting the default assignment urgency value could also help in meeting the deadline.

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Melita

4 months ago

I agree, setting an urgency value to the goal interval is a good strategy.

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Gilma

5 months ago

I think D) Add an escalation action to the goal interval might be a good way to increase urgency.

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Franchesca

5 months ago

I'm not sure, but I'm feeling a bit 'urgent' to get this exam over with. Maybe I should just guess randomly and hope for the best!

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Tyisha

4 months ago

Yeah, that could help increase the likelihood of completing it on time.

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Micheal

4 months ago

Maybe try adjusting the default assignment urgency value.

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Vicki

6 months ago

D seems like a good option too. Adding an escalation action to the goal interval could really light a fire under the assignment.

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Azzie

6 months ago

B is the way to go! Adjusting the default urgency value is the most straightforward approach to increase the likelihood of completion before the deadline.

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