Pegasystems Exam PEGAPCSA87V1 Topic 12 Question 51 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 51
Topic #: 12

[All PEGAPCSA87V1 Questions]

Which business need do you address through delegation?

AA service representative must attach the appropriate form when emailing a customer

BA risk officer wants to adjust the income threshold for automobile loans.

CA care supervisor wants to authorize a second opinion for an insurance claim.

DA general manager must approve catering proposals that exceed EUR5000

Show Suggested Answer

Suggested Answer: B

by Corinne at Sep 13, 2024, 02:53 PM

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Merlyn

2 months ago

As someone who's worked in customer service, I have to go with option A. Delegating the form attachment process is crucial for efficiency and customer satisfaction.

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Kaitlyn

2 months ago

Haha, this is a no-brainer! Imagine the general manager having to approve every single catering proposal. They'd be buried in paperwork! Option D all the way.

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Stephaine

1 months ago

D) A general manager must approve catering proposals that exceed EUR5000

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Susana

1 months ago

C) A care supervisor wants to authorize a second opinion for an insurance claim.

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Felicitas

1 months ago

B) A risk officer wants to adjust the income threshold for automobile loans.

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Meaghan

1 months ago

A) A service representative must attach the appropriate form when emailing a customer

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Freeman

1 months ago

It's important to delegate tasks like that to keep things running smoothly.

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Wayne

1 months ago

I agree, that would be a waste of time. Delegating that task is definitely the way to go.

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Tracey

2 months ago

Option D all the way. The general manager shouldn't have to approve every catering proposal.

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Dominga

2 months ago

I believe option D is the best example of a business need for delegation.

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Ocie

2 months ago

I agree, it allows tasks to be handled by the right person.

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Ruby

2 months ago

I think delegation helps with efficiency.

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Felicia

2 months ago

I don't know, option C makes a lot of sense to me. Authorizing a second opinion for an insurance claim is a great example of delegation to empower frontline staff.

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Jutta

2 months ago

D) A general manager must approve catering proposals that exceed EUR5000

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Buck

2 months ago

That's a good point. Delegating that decision can speed up the process.

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Wenona

2 months ago

C) A care supervisor wants to authorize a second opinion for an insurance claim.

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Izetta

3 months ago

Option D seems like the clear choice here. Delegating approval for catering proposals over a certain threshold allows the general manager to focus on higher-level strategic decisions.

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Remedios

2 months ago

A) A service representative must attach the appropriate form when emailing a customer

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Leanna

2 months ago

That makes sense, it's important for the general manager to prioritize their time on bigger decisions.

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Jerry

3 months ago

D) A general manager must approve catering proposals that exceed EUR5000

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