Pegasystems Exam PEGAPCSSA87V1 Topic 5 Question 31 Discussion

Actual exam question for Pegasystems's PEGAPCSSA87V1 exam

Question #: 31
Topic #: 5

[All PEGAPCSSA87V1 Questions]

An assignment service-level agreement (SLA) is configured with the following details:

*Initial urgency: 15

*Assignment ready: Timed delay of 2 hours

*Goal: 1 hour and increase urgency by 10

*Deadline: 2 hours and increase urgency by 15

*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10

Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?

A40

B60

C25

D50

Show Suggested Answer

Suggested Answer: C

by Lisbeth at Apr 29, 2024, 10:45 AM

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Sanda

6 months ago

After 4 hours, it’s in passed deadline. So in the next 0.5 hours, we'd add another 10. Final urgency is 50.

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Jerilyn

6 months ago

That's 40 total, right? But we need the urgency 4.5 hours in.

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Felicidad

6 months ago

So at 3 hours, we're at 25 urgency. Then it reaches the deadline at 4 hours, adding another 15.

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Darell

6 months ago

Exactly. Goal is 1 more hour, so urgency rises by 10 after 3 hours.

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Sanda

6 months ago

Yeah, but let's break it down. The assignment is ready after 2 hours with an urgency of 15. Then it reaches the goal, right?

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Jerilyn

7 months ago

I can't believe they're asking us to calculate urgency levels. Way too detailed for this exam!

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