PeopleCert Exam 58 Topic 1 Question 6 Discussion

Actual exam question for PeopleCert's ITIL 2011 Foundation exam

Question #: 6
Topic #: 1

Which three types of metric support Continual Service Improvement (CSI) activities?

ATechnology metrics, service desk metrics and Key Performance Indicator (KPI) metrics

BProcess metrics, software metrics and financial metrics

CTechnology metrics, process metrics and service metrics

DService metrics, technology metrics and Key Performance Indicator (KPI) metrics

Show Suggested Answer

Suggested Answer: C

by Glory at May 03, 2022, 04:59 PM

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