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PeopleCert Exam 58 Topic 2 Question 11 Discussion

Actual exam question for PeopleCert's ITIL 2011 Foundation exam
Question #: 11
Topic #: 2
[All ITIL 2011 Foundation Questions]

A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.

What has taken place within the SLA target?

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Suggested Answer: D

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