PeopleCert Exam CASM Topic 1 Question 7 Discussion

Actual exam question for PeopleCert's CASM exam

Question #: 7
Topic #: 1

[All CASM Questions]

What is the starting point when designing an Agile process?

AUnderstand the practice's vision and goal

BUnderstand who your customers are and what they value

CGetting the right stakeholders engaged

DUnderstand the service management architecture

Show Suggested Answer

Suggested Answer: D

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.

A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.

B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.

C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.

D . Correct. Both metrics and prioritization are critical outcomes of effective planning.

ITIL 4: Metrics and priorities in process improvement.

Scrum Guide 2020: Planning and prioritization principles.

by Armando at Jan 25, 2025, 07:36 PM

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Rene

1 months ago

I'm going to go with 'E) Understand the meaning of life and the universe' - that's the real starting point for any Agile process, right?

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Phung

13 days ago

C) Getting the right stakeholders engaged

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Roslyn

1 months ago

B) Understand who your customers are and what they value

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Renay

1 months ago

A) Understand the practice's vision and goal

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Matt

1 months ago

D? Are you kidding me? That's way too technical and doesn't even mention the customer. Clearly, the answer is B!

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Allene

2 months ago

Hmm, I'm torn between B and C. Getting the right stakeholders engaged is also really important for Agile, but I think understanding the customer comes first.

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Weldon

6 days ago

C) Getting the right stakeholders engaged

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Chantay

8 days ago

B) Understand who your customers are and what they value

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Melina

25 days ago

A) Understand the practice's vision and goal

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Yasuko

2 months ago

I'm going with Option A. You need to have a clear vision and goal in mind before you can design the process.

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Lauryn

28 days ago

I think understanding the practice's vision and goal is definitely the starting point.

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Meghann

2 months ago

I agree, having a clear vision is crucial for designing an Agile process.

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Xuan

2 months ago

Option B seems like the obvious choice here. Understanding your customers and what they value is crucial for any Agile process.

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Eve

2 months ago

I think getting the right stakeholders engaged is also important. They can provide valuable input for the process design.

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Edwin

2 months ago

I agree with Glen. Knowing your customers is crucial for designing an Agile process.

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Glen

3 months ago

I think the starting point is understanding who your customers are and what they value.

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