PeopleCert Exam ITIL-4-Foundation Topic 2 Question 27 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 27
Topic #: 2

How are target resolution times used in the 'incident management' practice?

AThey are agreed, documented, and communicated to help set user expectations

BThey are established, reviewed, and reported to ensure that customers are happy with the service

CThey are initiated, approved, and managed to ensure that predictable responses are achieved

DThey are scheduled, assessed and authorized to reduce the risk of service failures

Show Suggested Answer

Suggested Answer: A

by Arminda at May 04, 2022, 10:53 AM

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