PeopleCert Exam ITIL-4-Foundation Topic 2 Question 59 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 59
Topic #: 2

[All ITIL-4-Foundation Questions]

Which of the following is included in the purpose of the 'continual improvement' practice?

AThe restoration of normal service operation as quickly as possible

BThe establishment of links between the organization and its stakeholders at strategic and tactical levels

CThe alignment of the organization's practices and services with changing business needs

DThe reduction of the likelihood and impact of incidents

Show Suggested Answer

Suggested Answer: C

Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.

https://www.bmc.com/blogs/itil-continual-improvement/

by Brett at Oct 12, 2022, 11:31 PM

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