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PeopleCert Exam ITIL-4-Foundation Topic 2 Question 61 Discussion
Actual exam question for
PeopleCert's
ITIL-4-Foundation exam
Question #: 61
Topic #: 2
[All ITIL-4-Foundation Questions]
Topic #: 2
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
Suggested Answer:
A
The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/
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