PeopleCert Exam ITIL-4-Foundation Topic 2 Question 63 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 63
Topic #: 2

[All ITIL-4-Foundation Questions]

Which is an activity in the 'Problem control' phase of problem management?

ARe-assessing a known error to manage the ongoing impact.

BReviewing incident records to identity trends

CImplementing a technical fix to resolve an issue

DDocumenting the steps in workaround

Show Suggested Answer

Suggested Answer: D

Problem Control. Problem control activities includeproblem analysis and documenting workarounds andknown errors.

Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.

https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.

by Lili at Dec 24, 2022, 09:03 PM

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