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PeopleCert Exam ITIL-4-Foundation Topic 2 Question 79 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 79
Topic #: 2
[All ITIL-4-Foundation Questions]

Which service value chain activity relates with buying new products?

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Suggested Answer: B

Obtain/build is one of the six activities of the service value chain, which is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization1.Obtain/build activity relates with buying new products, as well as designing, developing, and testing new or changed service components2.This activity ensures that service components are available when and where they are needed and meet agreed specifications3.Reference:ITIL Foundation - ITIL 4 Edition, page 10;ITIL 4 -- A Pocket Guide, page 21;ITIL 4 Practice Guide: Service Value Chain, page 9.


by Kate at Mar 08, 2024, 01:27 PM

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Gail
6 months ago
Good point, Rueben. Plan could also be important in deciding what products to buy and how to incorporate them into the business.
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Rueben
7 months ago
But could Plan also be a relevant activity when buying new products? Planning the budget and strategy?
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Lorean
7 months ago
I agree with Arminda, Obtain/build makes sense because it involves acquiring new resources.
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Arminda
7 months ago
I think the service value chain activity that relates to buying new products is Obtain/build.
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